Release 19.01.2024
A whole new year ✨
ExPERT Request System
For those in WC, CTP and TPD teams, there are new CS Request types available as of today:
- WC File Request (applicable to all WC stages)
- WID File Request (applicable to all WID stages)
- TPD File Request (applicable to all TPD stages)
- IME (applicable to all stages of WC, WID, CTP)
- Medical Records Request (applicable to all stages of WC, WID, CTP)
- Letter of Instruction (applicable to IME stage onwards in WC and CTP, All stages in WID)
- Brief To Barrister (applicable to all stages of WC, WID, CTP)
We've also addressed some issues with Notifications. Approval Notifications will now be sent as a single email to the requestor's email address with CS and all other team members CC'd on the same email. To enhance clarity, the client's name has been added to the subject line.
Quick Access to Conversations: We've made it easier than ever to access conversations for every single request. Plus, a handy count feature now displays the number of messages for each conversation. We have repositioned the "View Request" button to the first column.
For full usage instructions, refer to the ExPERT Request System guide below. (10 min. read)
Request System Release Notes
Perf Review
In line with our Performance Review promise, we’ve implemented updates for enhanced Task performance and UI/UX tweaks for better user interaction.
We've also implemented Quick Access to Tasks on the home page.
Finance Project
Our dedicated team has been working over the Finance Project for more than a year, and we're excited to announce the first release date is set for 15th February*.
Client Care
We've addressed outstanding bugs in Client Care and will continue to enhance the user experience in future updates.
👇 Check out new tip to stay focused with your assigned requests
👇 Check out how you can provide us valuable feedback
Keep the feedback coming — we so appreciate it,
